Refund Policy

At the date above, Tusklynk sells nothing through tusklynk.com. Looking up a wallet is free, and a watchlist needs only a free ContentLynk account. This policy is published now so that its terms are known before anything goes on sale.

Purchases on tusklynk.com will be processed by Paddle.com, our reseller and merchant of record. Your receipt, and any VAT or sales tax, will come from Paddle. You can request a refund through Paddle at paddle.net, or by writing to us at hello@contentlynk.com, and we will arrange it with Paddle. An approved refund is paid to the method you used.

If you are a consumer in the United Kingdom or the European Union, you normally have the right to cancel a purchase within 14 days of buying it and receive a full refund.

Paid features on Tusklynk are digital and start immediately. At checkout, we will ask you to agree to access starting straight away and to acknowledge that you lose your right to cancel once it has started. If you do not give that agreement, you keep your full 14-day right to cancel.

You can cancel a subscription at any time. Cancelling stops future renewals, and you keep access until the end of the period you have paid for. Payments for periods that have already started are not refunded, except where this policy or the law says otherwise.

We refund a duplicate charge in full as soon as we see it. If you believe a charge was not authorised, please write to us before raising a chargeback, and we will investigate within five working days.

If a paid feature does not work as described, contact us at hello@contentlynk.com. We will fix it, or refund you for the affected period. This does not affect your statutory rights.

Services sold to businesses outside the tusklynk.com checkout, such as due-diligence reports, are covered by the terms of the engagement letter for that work and not by this policy.

When this policy changes, we will change the date above. A change never applies to a purchase already made.

The Havana Elephant Brand Limited, 128 City Road, London, EC1V 2NX, United Kingdom. Email: hello@contentlynk.com.